Policies

Privacy, terms, safeguarding & grievances

How we protect your data, the people we work with, and how anyone can raise a concern.

These sections are drafts to be completed and approved by OCS before launch.

Privacy

We collect only the details you send us through our forms (name, organisation, email, role, message) and use them solely to answer you or send the newsletter you subscribed to. We do not sell or share your data. You can ask us at any time to access, correct or delete your data by writing to us.

Data controller, retention period and hosting provider: [to be completed]

Terms of use

Content on this website is published by One Conservation Sustainability (OCS), an ASBL registered in the DR Congo, ref. [number]. Unless stated otherwise, illustrations and texts belong to OCS.

Licence for open data and publications: [to be completed]

Safeguarding

OCS is committed to protecting children, young people and vulnerable adults in all our activities, including field work with communities and youth programmes.

Full safeguarding policy and focal point: [to be completed]

Grievance mechanism

Anyone affected by an OCS activity can raise a concern, free of charge and without fear of retaliation, in French, Swahili, Lingala or English. Our mechanism is aligned with IFC Performance Standards 1 and 7.

  • Submit a concern by email, WhatsApp, in person or through a community representative
  • Anonymous submissions are accepted
  • Acknowledgement within [x] days, response within [y] days
  • Resolved grievances are reported in our Open Impact Ledger
Raise a concern